Most orders will be dispatched within 24-48 hours (Monday to Friday excluding public holidays) following the receipt of payment. If for some reason we are unable to make this time frame we will contact you via the email address you have provided. From time of dispatch delivery can take anywhere between 1- 5 days depending on your location.
It is imperative that during the order process you enter the correct delivery address. If there is any client error in the address specified, re-delivery to the correct address will incur an additional delivery charge. It is your responsibility to promptly advise us if an order is not delivered when expected. We will then contact the Courier Company for clarification and arrange for prompt delivery. We will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.
Shipping and delivery charges do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties.
We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.